Contoh Ujian PMP 2026
PMP Mock Test Questions for People Domain
Domain Focus: Conflict resolution, stakeholder engagement, leadership, team performance, and emotional intelligence
Q1. A team member frequently misses deadlines, impacting the project schedule. What should the project manager do first?
A. Escalate the issue to the project sponsor
B. Address the issue privately with the team member
C. Reassign the member’s tasks to more reliable team members
D. Document the performance issue in the lessons learned register
Correct Answer → B
Explanation: The PMI mindset prioritizes direct, private communication to understand the root cause before escalating or applying corrective actions.
Q2. You notice two team members having a heated technical argument during a sprint. What is the best response?
A. Facilitate a discussion to help them reach a resolution
B. Replace one of the team members to maintain harmony
C. Immediately escalate the conflict to HR
D. Ignore the conflict unless it affects project velocity
Correct Answer → A
Explanation: Conflict is natural in project environments. The project manager should facilitate constructive dialogue to help the team reach a productive solution.
Q3. Which leadership style is most effective in an Agile or Hybrid project environment?
A. Autocratic
B. Servant Leadership
C. Directive
D. Transactional
Correct Answer → B
Explanation: Servant leadership focuses on empowering the team and removing obstacles, which supports collaboration and continuous improvement in Agile environments.
Q4. A new member joins your project during the execution phase. What should be your first step?
A. Assign them their first task immediately
B. Ask them to shadow the most senior developer
C. Provide onboarding that explains project context and roles
D. Introduce them directly to the project sponsor
Correct Answer → C
Explanation: Proper onboarding ensures the team member understands project objectives, responsibilities, and team dynamics before beginning work.
Q5. During a retrospective, team members seem hesitant to discuss mistakes. What should the project manager do?
A. Cancel the retrospective session
B. Create a safe environment for open discussion
C. Report the lack of participation to the functional manager
D. Ask specific individuals to explain what went wrong
Correct Answer → B
Explanation: Psychological safety is essential for effective retrospectives. The project manager should encourage open and honest feedback without blame.
Q6. A senior stakeholder requests a major scope change via email. What should the project manager do?
A. Implement the change immediately
B. Reject the change because it was not planned
C. Review the request through the formal change control process
D. Escalate the request to the steering committee
Correct Answer → C
Explanation: All change requests must follow the established change control process to evaluate impacts on scope, cost, schedule, and quality.
Q7. Your distributed team struggles with communication because of time zone differences. What is the best solution?
A. Reduce the number of meetings
B. Establish overlapping working hours and collaboration tools
C. Ask remote members to work late shifts
D. Use email as the only communication method
Correct Answer → B
Explanation: Creating overlapping working hours and using collaboration tools helps improve communication and coordination for distributed teams.
Q8. When dealing with a resistant stakeholder, what should the project manager do first?
A. Exclude them from project updates
B. Understand their concerns and address them
C. Ask the sponsor to remove them from the stakeholder list
D. Communicate only when necessary
Correct Answer → B
Explanation: Active listening and proactive engagement often transform resistant stakeholders into supportive participants.
Q9. What does the “Halo Effect” refer to in team management?
A. Promoting someone to leadership due to technical expertise
B. Hiring based on cultural diversity
C. Rewarding the whole team for one person’s work
D. Creating a performance visualization chart
Correct Answer → A
Explanation: The Halo Effect occurs when people assume someone strong in one area (such as technical expertise) will also perform well in leadership roles.
Q10. A stakeholder expresses dissatisfaction with project progress. What should the project manager do?
A. Add more resources immediately
B. Schedule a meeting to align expectations
C. Inform them the project is within baseline limits
D. Send the latest status report again
Correct Answer → B
Explanation: Direct communication helps clarify expectations and resolve misunderstandings before escalating concerns.
Q11. When coaching an underperforming team member, the project manager should focus on:
A. Highlighting performance issues publicly
B. Providing constructive feedback and identifying improvement areas
C. Reducing their responsibilities permanently
D. Assigning only low-risk work
Correct Answer → B
Explanation: Coaching and mentoring help team members improve performance while maintaining motivation and trust.
Q12. According to the Tuckman Ladder, when does a team start collaborating effectively and developing trust?
A. Forming
B. Storming
C. Norming
D. Performing
Correct Answer → C
Explanation: The Norming stage occurs when team members begin cooperating, building trust, and establishing shared working practices.
Q13. What is the main challenge for a project manager in a Weak Matrix organization?
A. Full authority over the project budget
B. Limited authority over team resources
C. Team members working on only one project
D. Full control by the PMO
Correct Answer → B
Explanation: In a weak matrix structure, functional managers control resources, leaving the project manager with limited authority.
Q14. What percentage of a project manager’s time is typically spent on communication activities?
A. 50%
B. 70%
C. 90%
D. 100%
Correct Answer → C
Explanation: PMI research suggests that project managers spend around 90% of their time communicating with stakeholders and team members.
Q15. Your team is blocked by an external dependency. What is the project manager’s role?
A. Ask the team to resolve it themselves
B. Remove the blocker for the team
C. Log the risk and wait for the sponsor
D. Pause the sprint
Correct Answer → B
Explanation: One of the key responsibilities of a project manager or servant leader is removing obstacles that slow down the team.
Q16. You discover a team member has a conflict of interest with a vendor. What should you do?
A. Ignore it if the vendor provides good pricing
B. Discuss it privately with the team member
C. Ensure it is disclosed according to company policy
D. Terminate the team member immediately
Correct Answer → C
Explanation: Ethical leadership requires transparency and proper disclosure of potential conflicts of interest.
Q17. A team uses an AI tool that produces biased outputs. What should the project manager do?
A. Stop using AI tools completely
B. Accept bias as a technology limitation
C. Work with the team to identify and reduce the bias
D. Blame the vendor
Correct Answer → C
Explanation: Modern project managers must ensure responsible AI usage by identifying and mitigating biases in automated tools.
Q18. Which tool helps define responsibilities between project activities and team members?
A. Work Breakdown Structure (WBS)
B. RACI Matrix
C. Gantt Chart
D. Resource Histogram
Correct Answer → B
Explanation: A RACI Matrix clarifies who is Responsible, Accountable, Consulted, and Informed for project tasks.
Q19. Emotional Intelligence (EQ) is most important for a project manager when:
A. Calculating the critical path
B. Negotiating with a difficult stakeholder
C. Writing the project charter
D. Preparing the project budget
Correct Answer → B
Explanation: Emotional intelligence helps project managers manage relationships, resolve conflict, and communicate effectively.
Q20. How can a project manager promote diversity and inclusion within a project team?
A. Treat everyone exactly the same
B. Encourage an environment that values different perspectives
C. Assign tasks based only on seniority
D. Limit non-work interactions
Correct Answer → B
Explanation: Inclusive environments encourage collaboration, innovation, and better decision-making by respecting diverse viewpoints.
PMP Mock Test Questions for Process Domain
Domain Focus: Scope, schedule, risk, cost, change management, procurement, quality
Question Type: Situational, formula-based, process-driven logic
Q1. A project’s CPI is 0.85, and SPI is 1.1. How should the project manager interpret these results?
A. The project is under budget and behind schedule
B. The project is over budget and ahead of schedule
C. The project is under budget and ahead of schedule
D. The project is over budget and behind schedule
Correct Answer → B
Explanation: A CPI below 1.0 indicates the project is spending more than planned (over budget). An SPI above 1.0 means work is progressing faster than planned, so the project is ahead of schedule.
Q2. During a project, a stakeholder requests a small feature that was not in the original scope. The developer adds it without approval. What does this represent?
A. Gold Plating
B. Scope Creep
C. Progressive Elaboration
D. Integrated Change Control
Correct Answer → B
Explanation: Scope creep refers to the uncontrolled expansion of scope without adjustments to the schedule, budget, or resources.
Q3. You are calculating the Critical Path. Activity A (5 days) precedes Activity B (3 days). If Activity A is delayed by 2 days and has zero float, what happens?
A. The project end date remains unchanged
B. The project is delayed by 2 days
C. The project is delayed by 5 days
D. Activity B gains additional float
Correct Answer → B
Explanation: Activities on the critical path have zero float, meaning any delay directly delays the entire project timeline.
Q4. A project manager uses Bottom-Up estimating. What is the main disadvantage of this method?
A. It is highly inaccurate
B. It is time-consuming and costly
C. It lacks sufficient detail
D. It depends heavily on external data
Correct Answer → B
Explanation: Bottom-up estimation is highly accurate because it estimates work packages individually, but it requires significant time and effort to compile.
Q5. A project manager shortens the schedule by running two sequential activities simultaneously. What technique is being used?
A. Crashing
B. Resource Leveling
C. Fast Tracking
D. Critical Chain Method
Correct Answer → C
Explanation: Fast tracking overlaps activities that were originally sequential to reduce project duration without changing scope.
Q6. A risk has high impact but low probability. The PM buys insurance to cover potential losses. What risk response strategy is used?
A. Avoid
B. Mitigate
C. Transfer
D. Accept
Correct Answer → C
Explanation: Risk transfer shifts the financial consequences of a risk to a third party such as an insurance provider.
Q7. While reviewing a control chart, the PM notices seven consecutive points on one side of the mean. What should be done?
A. Ignore it because values are within limits
B. Adjust the mean immediately
C. Investigate for a non-random cause
D. Discard the data
Correct Answer → C
Explanation: According to the Rule of Seven, this pattern indicates the process may be out of control and requires investigation.
Q8. Which tool helps identify the root cause of a quality issue?
A. Pareto Diagram
B. Fishbone Diagram
C. Scatter Diagram
D. Histogram
Correct Answer → B
Explanation: A Fishbone (Ishikawa) diagram helps teams identify and categorize potential causes of a problem.
Q9. During quantitative risk analysis, which tool helps determine which risks have the greatest impact on project outcomes?
A. Probability and Impact Matrix
B. Tornado Diagram
C. SWOT Analysis
D. Risk Register
Correct Answer → B
Explanation: A Tornado Diagram visually shows which variables have the most influence on project outcomes.
Q10. A key regulatory requirement was missed during project planning. What should the project manager do first?
A. Update the risk register
B. Submit a change request
C. Inform the sponsor
D. Analyze the impact on project objectives
Correct Answer → D
Explanation: Before initiating changes or escalation, the PM must first analyze the impact on scope, schedule, and cost.
Q11. Who is responsible for reviewing and approving project change requests?
A. Project Manager
B. Project Sponsor
C. Change Control Board (CCB)
D. Customer
Correct Answer → C
Explanation: The Change Control Board evaluates and approves or rejects changes to maintain project governance.
Q12. A project is in the closing phase. What is the most important output?
A. Transfer of the final deliverable
B. Project management plan
C. Quality management plan
D. Work performance reports
Correct Answer → A
Explanation: The main goal of the closing phase is formal acceptance and transfer of the final deliverable.
Q13. In a hybrid project, where should high-level requirements be documented?
A. Product backlog
B. Project charter
C. Sprint plan
D. WBS dictionary
Correct Answer → B
Explanation: The project charter formally authorizes the project and includes high-level requirements and objectives.
Q14. What distinguishes a workaround from a contingency plan?
A. A workaround is planned; contingency is unplanned
B. A workaround addresses unidentified risks; contingency addresses identified risks
C. There is no difference
D. Workarounds apply only in Agile
Correct Answer → B
Explanation: Contingency plans address known risks, while workarounds are responses to unexpected issues.
Q15. The project’s critical path is 15 weeks. After crashing activities, the duration becomes 13 weeks. What is the new critical path?
A. 15 weeks
B. 13 weeks
C. 14 weeks
D. Cannot be determined
Correct Answer → B
Explanation: Crashing shortens the duration of critical activities, which reduces the overall critical path length.
Q16. For a project with an unclear scope, which contract type carries the most risk for the buyer?
A. Fixed Price
B. Cost Plus Fixed Fee (CPFF)
C. Time and Materials (T&M)
D. Firm Fixed Price (FFP)
Correct Answer → B
Explanation: In cost-reimbursable contracts, the buyer covers project costs, meaning they carry the risk of cost overruns.
Q17. In Agile projects, what is the purpose of the Definition of Done (DoD)?
A. Define sprint tasks
B. Provide quality criteria for completed work
C. Define project vision
D. Assign team roles
Correct Answer → B
Explanation: The Definition of Done ensures that work meets agreed quality and completion standards.
Q18. Which tool shows the relationship between two variables?
A. Control Chart
B. Scatter Diagram
C. Flowchart
D. Pareto Chart
Correct Answer → B
Explanation: A scatter diagram identifies correlations between variables by plotting them visually.
Q19. During a sprint, the team cannot complete all backlog items. What should they do?
A. Work overtime
B. Ask the Product Owner to reprioritize backlog items
C. Remove testing activities
D. Extend the sprint duration
Correct Answer → B
Explanation: Agile teams collaborate with the Product Owner to adjust priorities without compromising quality or sprint timelines.
Q20. What is the first step in the Close Procurements process?
A. Pay the final invoice
B. Verify deliverables were accepted according to the contract
C. Archive procurement documentation
D. Evaluate vendor performance
Correct Answer → B
Explanation: Before closing procurement, the project team must confirm that all contractual deliverables were completed and formally accepted.
PMP Mock Test Questions for Business Environment Domain
Domain Focus: Business value alignment, organizational change, compliance, sustainability, benefits realization
Question Type: Situational, strategic thinking
Q1. A project was initiated to comply with a new environmental regulation. Six months later, the regulation is updated and the current scope no longer ensures compliance. What should the project manager do first?
A. Pause all project work until legal guidance is provided
B. Perform a gap analysis between the current scope and the new legal requirements
C. Submit a change request to update the project scope
D. Continue executing the current plan to avoid delays
Correct Answer → B
Explanation: Before submitting a change request or halting work, the project manager must first analyze how the new regulation impacts the current scope.
Q2. Your organization has committed to reducing its carbon footprint by 20% this year. Your project currently uses high-emission equipment. What should the project manager do?
A. Ignore the goal because the project started earlier
B. Wait for instructions from the sponsor
C. Evaluate the impact of switching to low-emission equipment and present findings to the sponsor
D. Immediately replace all equipment
Correct Answer → C
Explanation: The project manager should analyze the business, cost, and schedule implications before recommending changes to align with organizational sustainability goals.
Q3. A market shift makes the expected benefits in the project’s business case no longer achievable. What should the project manager recommend?
A. Close the project immediately
B. Update the benefits management plan and request a re-evaluation
C. Reduce the technical scope to lower costs
D. Delay sharing the findings until the project nears completion
Correct Answer → B
Explanation: When expected benefits change, the project must be reassessed using the benefits management plan to confirm whether it still delivers value.
Q4. During a project in another country, the government increases import taxes on hardware needed for the project. What type of change is this?
A. Internal business environment change
B. External business environment change
C. Poor risk planning
D. Scope creep
Correct Answer → B
Explanation: Political and economic changes are part of external environmental factors that may affect project outcomes.
Q5. An organization is transitioning from Waterfall to Agile. Your team struggles to adapt to new roles and practices. What should the project manager do?
A. Ask the team to continue using the old process
B. Document the issue and wait for HR intervention
C. Mentor the team and support training for the Agile transition
D. Replace the team with experienced Agile professionals
Correct Answer → C
Explanation: Supporting organizational change is a key responsibility of the project manager, especially during methodology transitions.
Q6. Two projects are under evaluation. Project A has an NPV of $150,000, while Project B has an NPV of $210,000. Which project should be selected?
A. Project A
B. Project B
C. Both projects
D. Neither until IRR is calculated
Correct Answer → B
Explanation: When comparing investments using Net Present Value (NPV), the project with the higher value is preferred.
Q7. At the end of a project phase, the team conducts a benefits realization meeting. What is the primary purpose of this meeting?
A. Confirm technical completion of tasks
B. Verify alignment between project outcomes and business strategy
C. Release project resources
D. Approve final payments to vendors
Correct Answer → B
Explanation: Benefits realization ensures the project continues delivering value aligned with the organization’s strategic objectives.
Q8. A new data privacy regulation is introduced while your project handles sensitive customer information. Which document should be updated first?
A. Stakeholder register
B. Risk register
C. Project charter
D. Resource management plan
Correct Answer → B
Explanation: New compliance requirements introduce risks that must first be documented and assessed in the risk register.
Q9. Which of the following is an example of intangible business value?
A. A $50,000 increase in revenue
B. A 10% reduction in operational costs
C. Improved brand reputation and customer loyalty
D. A patented product feature
Correct Answer → C
Explanation: Intangible benefits include brand reputation, goodwill, and customer trust, which are difficult to quantify financially.
Q10. Who owns and maintains the business case during the project lifecycle?
A. Project Manager
B. Project Sponsor
C. Project Management Office (PMO)
D. Customer
Correct Answer → B
Explanation: The project sponsor is responsible for the business case and ensures the project remains aligned with organizational strategy.
Q11. A project has a Benefit-Cost Ratio (BCR) of 2.5. What does this indicate?
A. For every $1 invested, the project generates $2.50 in benefits
B. The project exceeds its budget by 2.5 times
C. The project will take 2.5 years to complete
D. The project has a 2.5% risk of failure
Correct Answer → A
Explanation: A BCR greater than 1.0 indicates that the benefits exceed the project costs.
Q12. In a highly regulated industry such as aerospace, which document defines the project’s governance structure?
A. Project management plan
B. Quality checklist
C. Team charter
D. Scope statement
Correct Answer → A
Explanation: The project management plan outlines governance structures, decision authority, and compliance monitoring.
Q13. Your project operates in a highly uncertain environment. Which approach ensures early delivery of business value?
A. Waterfall approach
B. Predictive methodology
C. Incremental or Agile delivery
D. Multi-phase Waterfall
Correct Answer → C
Explanation: Agile or incremental approaches allow organizations to deliver smaller increments of value earlier in the project lifecycle.
Q14. You are managing a project to build a public park, and a local community group protests the project’s location. What business environment tasks are you performing when meeting them?
A. Managing project communications
B. Delivering project benefits
C. Supporting organizational change
D. Evaluating the project’s impact on the external community
Correct Answer → D
Explanation: Project managers must consider the external environmental and social impact of projects.
Q15. What is the main purpose of project exit criteria?
A. Define vendor termination conditions
B. Define conditions required to close a phase or the entire project
C. Identify reasons for the project manager’s resignation
D. Calculate the final budget variance
Correct Answer → B
Explanation: Exit criteria specify the conditions that must be met before a project phase or the entire project can be formally closed.
